top of page
For Parents who want to raise Emotionally Healthy Children
Frequently Asked Questions
-
What is TotCircle all about?Tot Circle creates educational learning products and social emotional learning tools for children. Our aim is to educate parents and children about building powerful self-talk, emotional regulation, addressing anxiety and sensitivity in children.
-
What is your mission?It's our mission to provide child-friendly, attractive, informative, self-help tools and materials so children can feel empowered and self-aware about themself.
-
Who founded TotCircle?Our founder is Priya Kanakia, you can read more about us on our website.
-
What is the aim of TotCircle?Our aim is to be the medium that helps parents and children to converse on social emotional topics, to build emotionally resilient children in the long run.
-
Do you have an offline store?No, as of now we don't have an offline store.
-
Where is TotCircle located?We are based in Mumbai near Ram Mandir Station, Goregaon (W).
-
Why should one buy TotCircle products?Each product that is available with us is deeply researched and backed up by psychologists/therapists, and educators. Also, we believe in providing high-quality products that are reusable to make them eco-friendly and sustainable over time.
-
What impact does the product will have on my kid?Our products are well-researched and designed to bring powerful and long-term results in building a child's character and value system. For example - Affirmation cards help in building strong and powerful self-talk in children and the effects of which can be seen over the years. Snakes, Ladders, and Values is a great conversation starter to introduce the concept of values and morals. Likewise, the Understanding Emotions Kit helps to introduce detailed understanding of emotions, and what they are? Why we feel them? How to navigate through them? and Ways to cope with them too.
-
Do there's any charge for the online session?No, it is free.
-
What makes your brand unique?Our brand is unique because our products are first of their kind, deeply researched, environment-friendly, child-friendly, high-quality, and reusable that is conceptualized and made in India.
-
What type of products do we offer?Educational products - Activity Kit Pack 1, Activity Kit Pack 2, Our Universe Cards and Social-Emotional development products - Positive affirmation cards, Expressions Manners Cards, Snakes Ladders & Values, Understanding Emotions Kit.
-
How many days it takes to get order delivered?We take a buffer of dispatching the parcels within 2-4 days after the order is placed. At times the order is dispatched immediately too. For Mumbai it takes 2-4 business days to get delivered after dispatch Within India it takes 6-8 business days to be delivered after dispatch Remote locations in India take 8-10 business days after dispatch Out of India orders take different times depending on location
-
How to place an order?You can simply add products to your cart, make payment then the order will get confirmed, and just wait till it gets delivered to your place.
-
What is TotCircle's Cancellation Policy?Once orders are placed, they cannot be canceled.
-
How do I cancel my Order?We have a no cancellation policy so an order once placed cannot be cancelled. If the cancellation is urgent we can give you a credit note if the parcel isn’t dispatched. The credit note stands valid for 1 year but a complete refund would not be possible.
-
Can I return the items I have ordered?We don’t accept products back once opened.
-
Do TotCircle deliver outside of India?Yes, we do deliver outside India.
-
What is TotCircle's Return and Exchange Policy? How does it work?We have a No return/cancellation/exchange policy.
-
Can I modify the shipping address of my order after it has been placed?We dispatch your parcel after 2-3 days of order being placed. Do get in touch with our customer service number +91 7977234598 to check the status of your parcel.
-
Is Express delivery available?Express deliveries within Mumbai can be catered to via wefast/porter considering the product is ready at the moment. Express deliveries for outside Mumbai can be catered via Air transport at higher charges, different for different locations.
-
Is cash on deliver (COD) or pay on delivery (POD) available?As of now, we do not have the facility of COD or POD
-
What are the payment methods available for the payment of the order?We accept payments via UPI, NEFT, IMPS.
-
The products received were damagedIn such a scenario, we request you to take a unpacking video and share with us within 48 hours of receiving the package. We will evaluate and work on necessary actions accordingly.
-
Would you be able to ship globally?Yes, we do ship internationally. The weight and location are the two main criteria for the calculation of delivery charges outside India. You can get in touch with us & we can speak further about same.
-
Why is there no binder in your Velcro activity kit?During our research phase, before starting the company, we were using binders to test the product. While researching we realized, binders were making the children curious about what was on the next page. As a result, kids were constantly flipping pages and by the time they would flip all pages their concentration would shift from the product to something else (because according to the child they completed this task.)
-
How does one manage these sheets then? Can’t keep them loose, right?We provide punch holes on each sheet. One can easily use a box file to store these sheets.
-
Why don’t you provide a box file?A box file given from the TotCircle end would have to be branded because that is how we would prefer it. But that would mean the cost of the product goes up and so does delivery charges due to an increase in weight and dimensions. Our intention is to make a high-quality product available at a good cost to our customers. Hence we chose to give punched sheets. We may come up with an option of buying the box file separately, so as to provide the end-to-end service while not making it a compulsion for others.
-
Do you customize your products?Customization on a daily basis would mean a lot of wastage of resources. We prefer to sell our set packs, but if you want something specific do ask. At times it may just work out. No promises made, depends on availability.
-
Do you customize birthday party/play date return favors?Yes, we customize return gifts, we need at least 25 days prior to confirmation for the same.
-
What If my product has a missing piece? How do I get it?Our products are checked the time and again during the packaging process before they reach you. In a worst-case scenario, if a piece is missing when it reaches you, share a video of the same within 48 hours of receiving the product. We shall verify the same and take action accordingly.
-
I want to know more about the products, is there any demo sessions?Yes, we do have FREE introductory sessions to understand our products, since they are the first of their kind available in India. We want you to understand the product, its outcomes, and its impacts by booking an appointment at +91 7977234598 for the same.
-
How are the products safe for my kids?We use thick quality paper material with double lamination process and rounded edges to save kids from paper cuts.
-
Where can I put in a complaint or something I am not satisfied with?If you are not happy with our product, we would love to hear from you. We are concerned to know what dint work out. You can write to us at thetotcircle@gmail.com or WhatsApp us on +91 7977234598 to complain about the same.
-
What if I have suggestions for products TotCircle should have in future? Or any kind of other suggestions.For suggestions, we request you to again write us on our email at thetotcircle@gmail.com or WhatsApp us at +91 7977234598. We would love to take your suggestions; they help us serve you better.
-
How to contact TotCircle?For any queries get in touch with us on +91 7977234598
-
How to collaborate with us?You can mail us on our e-mail Id: thetotcircle@gmail.com
-
Where can I put in a complaint or something if am not satisfied with it?If you are not happy with our product, delivery, or if you have a suggestion from us, we would love to hear from you. We are concerned to know what dint work out and are open to your ideas too. You can write to us on thetotcircle@gmail.com or WhatsApp us on +91 7977234598 to convey your concerns.
-
When do you have a sale?Our annual sale month is August, being an important month for us, as we started Tot Circle in August 2020.
-
Do you give any other offers?Yes, we have offers on bulk purchasing - return party favors, corporate gifting or reselling. Otherwise, we love surprising our customers :)
bottom of page